It does this through a combination of screen-pops for call center agents, intelligent call routing, automated call logging, flexible auto-dialer options, embedded click-to-call capabilities, real-time reporting and improved integration, according to the company. The new solution is expected to help improve the collaboration between departments, create intelligent customer journeys, enhance the performance of customer service and sales teams and optimize actionable insights with real-time data. Users can manage all customer information and communication from a single streamlined platform, removing inefficient toggling between separate systems and screens, which wastes time and leads to errors in the contact center. Recently, 3CLogic ( News - Alert) announced a new offering for Microsoft Dynamics: a solution designed to empower enterprise organizations to easily manage customer or sales engagements, while extending their investment in Microsoft Dynamics CRM – all from one unified agent and administrative platform.
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